Cross-border referral compliance framework

1Our role: referral and coordination, not medical care

YILV CHINA provides cross-border medical referral and coordination services. We do not diagnose, prescribe, carry out any treatment procedure, or decide whether a hospital admits a patient. The invitation letter, the admission opinion, the informed consent and the surgical consent are all issued and signed by the receiving hospital and its licensed physicians.

• Hospital side: the receiving hospital issues the invitation letter and admission opinion, and assigns the treating team
• Payment side: the hospital’s finance office collects medical fees and issues official receipts
• Responsibility side: treatment plans and clinical outcomes are the independent responsibility of the receiving hospital’s physicians

2Three separate money flows: service fee, medical fees, third-party costs

Three separate destinations, three separate sets of receipts — this is the core of our compliance commitment:

• Service fee: a fixed USD 300 paid to us, covering record restructuring and translation, specialist review and hospital coordination
• Medical fees: paid by you directly to the receiving hospital’s finance office; we never collect them, never mark them up and never take a spread
• Third-party costs: flights, accommodation, visas, certified translation, escorts and similar, paid by you directly to each provider

3How medical records cross the border

Transferring records is not sending the whole file abroad. We provide the minimum necessary, and every transfer is traceable:

• Authorisation: your written authorisation is taken separately on the submit-records page, with the recipient and purpose stated plainly
• De-identification: material that can be de-identified is de-identified, and identity details travel separately from clinical data
• Minimum necessary: only the records needed for the specialist review and admission assessment are provided
• Traceability: every disclosure is logged, so the scope and timing can be checked afterwards

4How hospital and specialist credentials are verified

We do not issue, and will not produce on anyone’s behalf, any “specialist credential certificate”. The tier of a partner hospital, its departments and its physicians’ practising information are checked against the hospital’s own official channels and publicly available health authority information. Before we submit anything, you may ask us for the official source for the hospital and department concerned and verify it yourself.

• Receiving hospitals: public hospitals rated Grade 3A by China’s national health authority
• Consulting specialists: assigned by the hospital through its own process; we do not pick, package or vouch for them

5Six things we never do

• Promise an outcome, a survival period or a cure
• Promise that a hospital will admit you, or that a visa will be granted
• Collect medical fees or earn a margin on them
• Ask for or pay any kickback or referral fee to a hospital or physician
• Sign any informed consent or authorisation on a patient’s behalf
• Buy or ship prescription medicines or unapproved drugs

6The audit trail you can check, and how to complain

Through the process you receive four kinds of checkable document: the hospital’s invitation letter or admission opinion, the hospital’s official receipt with an itemised bill, the bilingual consultation report, and the discharge summary and dossier. If at any point you believe we have crossed the boundary set out above, complain through the channel at the bottom of this page; we reply in writing within 5 working days.